Do you offer training?
Yes, Click on the training link on our main page to be transfered to our training site.
Do you ship internationally?
Yes, we do ship internationally. Shipping costs and other related expenses are the responsibility of the customer. We will deliver to your freight forwarding company for a minimum charge of $20 within 15 miles. On orders over $800 delivery to freight forwarders in Miami-Dade is free.
How do I return an item for a receive a refund?
Please contact our office at 786-600-7924 and request a Return Authorization Number (RO#) to initiate a return.
All sales on tools are final. No refunds on custom cuts. Film purchases over 30 days are not returnable for any reason. You must return all of the material for which you are asking to be issued a credit on credit. Example, if you return 50 percent of a roll of film, you will receive a 50 percent refund. Do not destroy or discard any film that you want to return. If you are simply unhappy with the roll of film, you will be responsible for return shipping costs. If you receive the wrong item or a defective item, We will issue a shippers call tag and instruct our designated courier will pick it up from you. and we will send out a replacement to you at our expense. All returns subject up to a 20% restocking fee .We cannot accept returns or provide refunds on orders placed incorrectly or inaccurately by the customer. Special cuts are not guaranteed to be an exact measurement so please allow for machine error.
How do I track my order?
When your order is processed through our shipping department, you will receive an email copy of your invoice providing your tracking number. If you do not receive an email invoice within 24 hours please contact our office at 786-600-7924 for assistance. If you have placed your order with us online, you will be sent a tracking number via email when your order has shipped. You can also check your order status by clicking on my account once you are logged into our online store.
How long will UPS shipping take?
When your order is processed through our shipping department, you will receive an email copy of your invoice providing your tracking number. If you do not receive an email invoice within 24 hours please contact our office at 786-600-7924 for assistance. If you have placed your order with us online, you will be sent a tracking number via email when your order has shipped. You can also check your order status by clicking on my account once you are logged into our online store.
Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS’s services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.
When will my order ship?
If in stock We will ship your order the same day it is placed unless we receive your order after Noon EST. Orders placed after the cut off time will ship out the following business day. All orders placed after the cut off time on a Friday, Saturday or Sunday will ship out the following Monday.
